Root Cause Analysis
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Revision as of 03:17, 12 November 2011 by PaulJulius (talk | contribs) (Created page with "Squirrel has slides on how to go about doing a root cause analysis ===Target a specific event=== could do a root cause analysis on a "big" event over time, like as part of a mas...")
Squirrel has slides on how to go about doing a root cause analysis
Target a specific event
could do a root cause analysis on a "big" event over time, like as part of a master's thesis can be helpful to start with the "level" of pain defects are not "really" defects, they are misunderstanding should do production bugs
Everyone affected attends
the "feature" team attends, what about senior managers? representatives from other areas of the business not always good at getting "everyone" in the room one technique is to give them results from one they did not show up for
No blame
Ops folks tend toward blame Need to set it up ahead of time to avoid blame... "inoculate" people against blame Anti-pattern: as long as it isn't MY discipline, then I have gotten what I want out of this session
