Normal Accidents and Root Cause Analysis
From CitconWiki
Normal Accidents book: http://press.princeton.edu/titles/6596.html
Douglas Squirrel talking about root-cause analysis: https://skillsmatter.com/skillscasts/1986-talk-by-squirrel
Normal Accidents book: http://press.princeton.edu/titles/6596.html
Douglas Squirrel talking about root-cause analysis: https://skillsmatter.com/skillscasts/1986-talk-by-squirrel