Raising and lowering the bar

Julian Simpson and Annie Vella cohosted a session.

Ward's wiki was mentioned as an early place where raising the bar was widely discussed. https://wiki.c2.com/

Brain Marick was mentioned. The Forgotten Values of Agile. http://www.exampler.com/ease-and-joy.html http://www.exampler.com/discipline-and-skill.html

"People deserve to work on projects so good that they brag about them at cocktail parties."

Deming, The Red Bead Experiment https://deming.org/explore/red-bead-experiment/

The system is setup for the employees to fail. Similar to some of our workplaces where the systems and tools aren't setup for success from the outset.

An example of a support person who had too "high" a customer satisfaction rating. The person was told to do more actions per hour, and sacrifice the customer's satisfaction.

Jurgen Appelo's book, see book: https://www.amazon.com/Management-3-0-Developers-Developing-Addison-Wesley/dp/0321712471

People get introduced to Blameless Post Mortem

Jason Yip talked about CI being the "loom", which is in reference to Toyota stopping the line.

The book Quality Is Free: The Art of Making Quality Certain by Philip Crosby was mentioned. https://www.amazon.com.au/Quality-Free-Art-Making-Certain/dp/0070145121